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Channel: Ruby Receptionists - The Watercooler
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Receptionist Etiquette Tip: 3 Ways to End Silly Mistakes in Your Writing

You’ve read it, re-read it, and confidently sent it, but a scan of your “Sent” folder reveals the dreaded blemish: a goofy little typing error. Argh! Even the best proofreader is probably guilty of...

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3 Tips for a Friendly Auto-Signature

Whether we’re answering phones or writing messages, our virtual receptionist crew is all about adding a friendly, professional touch to every interaction. Email auto-signatures are a simple way to add...

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How to Use Email Marketing to Delight & Retain Customers After the Sale

These days, it’s common to view email marketing solutions through the lens of lead generation and brand promotion. The cold hard truth is the days of simply emailing your entire customer and prospect...

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Making the (Office) World Go Round: The Office Champion

I follow the same routine each morning when I arrive at the Ruby office. I unload my bike bag at my desk, connect my laptop to my external screen, and then head to the break room for my morning tea....

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When Your Laptop Is Your Office: Preparing To Go Mobile

A mobile office gives you a level of autonomy you can’t achieve in a traditional office. While this can be liberating, it can also be inconvenient if you’re not equipped with the equivalent of items...

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The 5 Universal Truths of an Organized Office

Ah, paper. It’s a seemingly ubiquitous and never-ending aspect of business life. We have come a long way from typewritten receipts and library card catalogs, but despite our modern use of computers...

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A Lesson in Growth: Learn To Lead Yourself Before Others

At Ruby Receptionists, we believe in and honor five core values: Foster Happiness, Create Community, Innovate, Practice WOW-ism, and Grow (my personal favorite). As someone who thirsts to learn and...

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Paging Dr. Ruby Ep. 4: Using Tone to Create Connections

Your tone of voice quite literally sets the tone for each call you answer. By speaking in a warm, friendly tone, you encourage callers to be friendly in return. This episode of Paging Dr. Ruby focuses...

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Ruby’s Guide to Vacation Autoresponders

Vacation season is here—time to kick back, relax, and reply to client emails from a new and exotic location. Wait—what? No! Cut the proverbial cord with your work email account during your next...

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Client Spotlight: Drake Law, PLLC

We’ve had the pleasure of answering calls for Drake Law, PLLC, since October 2014. We’re excited to share our interview with owner and attorney, Lindsey Drake, in today’s Client Spotlight! Tell us...

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Spreading the Ruby Love Wherever We Go

One of the most joyful things about being a Ruby is connecting with our amazing clients on a daily basis. We like to think of ourselves as part of their team, and in many cases, come to know them as...

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The Solopreneurs Guide to Celebrating ‘Hug Your Boss’ Day

Being a solopreneur can sometimes be a lonely business. A prime example? National Hug Your Boss Day. After all, who will give you your hard-earned pat on the back on September 4, 2015? Ruby, of...

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6 Tips For Preserving Your Creative Edge

As children, creativity was not only encouraged—it was embedded in our day. Between recess, art projects, band practice and after-school activities, our creative minds had plenty of opportunities to...

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Client Spotlight: RambeckLaw

You end up wearing many hats when you strike out on your own, handling everything from customer service and billing, to ordering supplies and answering the phone. All those distractions can add up and...

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Paging Dr. Ruby Ep. 5: Handling Frustrated Callers

Everyone has bad days now and then, and that includes your callers. So we weren’t surprised when we received this question from Ruby fan, Michael: “As the owner of a small company, there’s nowhere...

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Understanding Phone Forwarding Options

Forwarding your phone for the first time can be a tricky business. There’s a good chance you’ll find yourself having some confusing conversations with some less-than-helpful service representatives....

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Create a Better Customer Experience By Eliminating Scripts

Have you ever called a company’s support line looking for help, only to hear the same lines you’ve heard a million times before? How did that make you feel? Great customers experiences are driven by...

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5 Statistics Proving Customer Service Should Be Your Focus

Whether you’re a new business starting out, or a company with years of history, here are five statistics about customer service you should consider when creating your company’s strategy for the new...

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Start with the Foundation for a Strong Company Culture

We’re often asked how our company has been able to grow without losing the unique culture that allows us to provide such exceptional service. The answer? Keeping ourselves grounded in our core values...

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A Lesson in Choosing Value Over Price

I’ll be the first to admit I’m a bit of a miser. From hoarding my Monopoly money as a child to receiving my haircuts from beauty students well into adulthood, I’ve always preferred to sacrifice in...

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